Frequently Asked Questions
Find answers to common questions about our ergonomic furniture and accessories.
How do I choose the right chair size for me?
We offer various sizes (Small, Regular, and XL) based on height and weight. Please refer to our Size Guide on the product page for specific recommendations.
What tools are required for assembly?
All necessary tools and a detailed step-by-step assembly guide are included in the toolkit provided with your shipment.
How do I care for my upholstery?
We recommend using our specialized upholstery cleaners. For regular maintenance, a soft, damp cloth is sufficient to wipe down the surface.
Do Secretlab chairs come with a warranty?
Yes, our products come with a standard 3-year warranty, which can be extended to 5 years via our Extended Warranty program.
Can I use the chair on hardwood floors?
Our standard casters are floor-friendly, but for maximum protection on delicate hardwood, we recommend using a Secretlab floor mat.